by jgrebski | Dec 5, 2019 | Design, Strategy
Customer Experience Design (CXD) is all too often loosely thrown around in business, applied to virtually every situation that has to do with improvement within an industry. To me, CXD is the process by which you create a system that governs your customer’s...
by jgrebski | Dec 3, 2019 | Design
A lot of thought goes into how to define good Customer Experience (CX) Design. In truth is the relationship between your CX and your customer is linked, one informs the other, and feedback is an absolute necessity. When working through your CX, the end result should...
by jgrebski | Dec 1, 2019 | Design
Much talk happens today around the customer experience (CX) in product design. For those unfamiliar with the topic, CX is how the customer feels your brand at every brand touchpoint, meaning, before, during, and after the brand interaction. In an earlier post, I...
by jgrebski | Nov 30, 2019 | Design, Strategy
Customer experience design (CXD) is the process by which you create a system that governs your customer’s touchpoints with your brand and organization. In layman’s terms, it’s how you create your customer interactions with your brand, from the moment someone hears...
by jgrebski | Nov 25, 2019 | Design
A few weeks ago, Google launched Stadia, entering the cloud gaming service wars. A cloud gaming service, Stadia allows subscribers to stream and play games to any device so long as it’s connected to the internet. While I’ve not tried Stadia, reviews...
by jgrebski | Oct 9, 2019 | Design, Strategy
I remember sitting in a meeting last year, presenting to the global, chief marketing officer of Fujitsu. We were asked to present our human-centered design methodology – and I got a sinking feeling that it wasn’t landing. At about the halfway point of...
