Understanding Machine Learning – 101 Executive MBA

Understanding Machine Learning – 101 Executive MBA

Understanding machine learning today can seem daunting, and technology seems to be advancing at ever-increasing speeds. So what is machine learning? Well, it used to be that you had to program a computer to do certain things. However, due to the advances in...
How to Define Good Customer Experience in Service Design.

How to Define Good Customer Experience in Service Design.

A lot of thought goes into how to define good Customer Experience (CX) Design. In truth is the relationship between your CX and your customer is linked, one informs the other, and feedback is an absolute necessity. When working through your CX, the end result should...
Disney: A Case Study in Customer Experience Design

Disney: A Case Study in Customer Experience Design

Much talk happens today around the customer experience (CX) in product design. For those unfamiliar with the topic, CX is how the customer feels your brand at every brand touchpoint, meaning, before, during, and after the brand interaction. In an earlier post, I...