Thoughts, concepts, resources

Understanding Machine Learning – 101 Executive MBA

Understanding Machine Learning – 101 Executive MBA

Understanding machine learning today can seem daunting, and technology seems to be advancing at ever-increasing speeds. So what is machine learning? Well, it used to be that you had to program a computer to do certain things. However, due to the advances in...

How to Define Good Customer Experience in Service Design.

How to Define Good Customer Experience in Service Design.

A lot of thought goes into how to define good Customer Experience (CX) Design. In truth is the relationship between your CX and your customer is linked, one informs the other, and feedback is an absolute necessity. When working through your CX, the end result should...

Disney: A Case Study in Customer Experience Design

Disney: A Case Study in Customer Experience Design

Much talk happens today around the customer experience (CX) in product design. For those unfamiliar with the topic, CX is how the customer feels your brand at every brand touchpoint, meaning, before, during, and after the brand interaction. In an earlier post, I...

The Art of Negotiation, Positional vs Interest-Based Bargaining

The Art of Negotiation, Positional vs Interest-Based Bargaining

What is it, this negotiation? What is at stake, some may ask. Everything, we negotiate every day, knowingly or not. Be it about the added sugar in your coffee, whether you can borrow a buck from your friends, or if someone can lend you a pen. Negotiation encompasses...

What went wrong with Google Stadia’s product development.

What went wrong with Google Stadia’s product development.

A few weeks ago, Google launched Stadia, entering the cloud gaming service wars. A cloud gaming service, Stadia allows subscribers to stream and play games to any device so long as it's connected to the internet. While I've not tried Stadia, reviews of Google's...

Corporate Strategy for Digital Venture Creation

Corporate Strategy for Digital Venture Creation

Over the course of the past six and some odd years, I’ve been involved in a handful of corporate innovation projects and seen many more go from concept to launch. As with anything, some were better than others, but they shared a few defining...

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