Thoughts, concepts, resources
Downward Dog. The Call for Capital Efficiency
Happy Friday. I spoke to a good friend of mine recently who’s an executive at leading VC portco mentioning something I’ve seen in companies around the ~ 3–10MM funding mark — that he also echoed. Many companies in the 3–10MM funding range require capital efficiency...
Next Stop Ground Floor. Bargain Basement
What a start to the week, here's the Market Outlook. Macro continues to hit constant headwinds leading to markets going even further south, a trend that will continue for the foreseeable future. CPI is through the roof, and despite rate hikes and the onset of QT I...
Crypto and DeFi are self-fulfilling prophecies
The narrative is one of the biggest problems you see in crypto; you see it on Telegram, Twitter, Discord, YouTube. First, it’s a shill pump, then dump. A new project emerges — the people printing the token line up some Twitter...
State of Business in the Post COVID World. Prepare for a wave of Innovation.
As the world shifts towards working from home and our governments mount responses to the SARS-CoV-2 (Coronavirus) pandemic, we may feel that our fundamental way of life is being uprooted. Now more than ever, we must be malleable and adjust to what people are...
Understanding Machine Learning – 101 Executive MBA
Understanding machine learning today can seem daunting, and technology seems to be advancing at ever-increasing speeds. So what is machine learning? Well, it used to be that you had to program a computer to do certain things. However, due to the advances in...
Integrating Customer Experience Design Into Your Product Design Process
Customer Experience Design (CXD) is all too often loosely thrown around in business, applied to virtually every situation that has to do with improvement within an industry. To me, CXD is the process by which you create a system that governs your customer’s...
How to Define Good Customer Experience in Service Design.
A lot of thought goes into how to define good Customer Experience (CX) Design. In truth is the relationship between your CX and your customer is linked, one informs the other, and feedback is an absolute necessity. When working through your CX, the end result should...
Disney: A Case Study in Customer Experience Design
Much talk happens today around the customer experience (CX) in product design. For those unfamiliar with the topic, CX is how the customer feels your brand at every brand touchpoint, meaning, before, during, and after the brand interaction. In an earlier post, I...
Creating Better Brand Interactions With Customer Experience Design
Customer experience design (CXD) is the process by which you create a system that governs your customer’s touchpoints with your brand and organization. In layman’s terms, it’s how you create your customer interactions with your brand, from the moment someone hears...
The Art of Negotiation, Positional vs Interest-Based Bargaining
What is it, this negotiation? What is at stake, some may ask. Everything, we negotiate every day, knowingly or not. Be it about the added sugar in your coffee, whether you can borrow a buck from your friends, or if someone can lend you a pen. Negotiation encompasses...
What went wrong with Google Stadia’s product development.
A few weeks ago, Google launched Stadia, entering the cloud gaming service wars. A cloud gaming service, Stadia allows subscribers to stream and play games to any device so long as it's connected to the internet. While I've not tried Stadia, reviews of Google's...
Managing Operating Risk Effectively in Digital Product Studios et al. Professional Services.
After the creation of a sustainable new business pipeline, managing operating risk is the most important thing you can do to ensure the success of your professional services company. It's a foundational pillar of professional services co. design. One of the biggest...
Creating the next “iPhone” Market Readiness and Incremental Innovation
I remember sitting in a meeting last year, presenting to the global, chief marketing officer of Fujitsu. We were asked to present our human-centered design methodology - and I got a sinking feeling that it wasn't landing. At about the halfway point of the...
Many Professional Services Companies are Underutilizing Content Marketing.
Last week I had the pleasure of grabbing a quick lunch with my buddy Dave. He's a founding partner at Anchor, Inc 500's 16th fastest growing company, a former client, but more importantly a friend. As we do, we sat down at Westville on Hudson St ordered some...
Bell Mason Inspired Framework for Business Benchmarking and Planning.
A few months back, I was working through a proposal for a very demanding high net worth individual who was meticulous in his research of people and processes. The project on the table was a stealth project in the travel and tourism space. One of the things that...
Corporate Strategy for Digital Venture Creation
Over the course of the past six and some odd years, I’ve been involved in a handful of corporate innovation projects and seen many more go from concept to launch. As with anything, some were better than others, but they shared a few defining...